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FAQ

Where is my parcel?

When your parcel has been shipped, you will automatically receive an electronic e-mail including the parcels tracking number and how to track your parcel.

If you have any further questions, please contact our Sales department on phone: +45 87 58 99 55.


How to return?

You can return any product within 14 days of receiving your original order.

The returned products are your responsibility until they reach us, so make sure they are packed properly.

All products will be inspected on return and must be in a reasonable condition. The returned product must not have been damaged, soiled, washed or altered and all labels or tags must still be intact.

The refund of the returned products will be provided within 30 days of ALLSIZE COMPANY GROUP receiving the returned product.

The refund will be credited to the card used for the original purchase.

Return postage is payable by the customer.   


Return address:

ALLSIZE COMPANY GROUP A/S

Rugvaenget 22

DK-8500 Grenaa

Denmark

Please mark your return order with: "WEB RETURN"


In order for us to manage your return effectively, please complete the enclosed return form and attach to the returned products.


Can I exchange a product?

You can return any product within 14 days of receiving your original order.

If you would like a different size or colour, please complete the enclosed return form and attach to the returned products.

Return postage is payable by the customer. However ALLSIZE COMPANY GROUP will pay for the shipping of the exchange order.

The returned products are your responsibility until they reach us, so make sure they are packed properly.

All products will be inspected on return and must be in a reasonable condition. The returned product must not have been damaged, soiled, washed or altered and all labels or tags must still be intact.


Return address:

ALLSIZE COMPANY GROUP A/S

Rugvaenget 22

DK-8500 Grenaa

Denmark

Please mark your return order with: "WEB RETURN"

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